Order Cancellation Policy
Your order, your call. How cancellations work.
A clear, complete account of when you can cancel, how to do it, what happens next, and exactly what that means for every type of product we carry — furniture, technology, and lifestyle accessories included.
What this policy actually covers.
Cancellations are accepted within 24 hours of placing your order, or before it ships — whichever comes first. Once an order has been handed to a carrier, it cannot be cancelled. Please write to us immediately at josh@themeowpicks.com if you need to cancel.
This page sets out every detail of how cancellations work at The Meow Picks, operated by Aesthi Technologies Inc. It explains when a cancellation is possible, how to request one, what happens to your money when one is approved, and how different product types — from a large solid-oak cat tree to a bag of natural clumping litter — are each handled differently.
We carry furniture, technology, and lifestyle accessories from independent makers across the United States and abroad. Because each piece comes from its own maker, and some involve bespoke production, the cancellation rules are not identical across every order. This page is specific about each case so there are no surprises.
Please read the section that matches your order type before contacting us. If anything is unclear, write to us and we will help you work it out.
One step. One email. No forms.
The only way to request a cancellation is to contact us directly. Do not attempt to cancel through any other channel — only a written request to our team can action a cancellation.
Write to us immediately
Email josh@themeowpicks.com as soon as you decide you want to cancel. Include your order number, your name, and the item or items you want to cancel. Time matters — do not wait.
We confirm eligibility
We check whether the order is still within the cancellation window — 24 hours from placement and before dispatch. We contact each relevant maker to confirm the item has not yet been prepared for shipment.
We confirm the outcome
We reply to your email with either a cancellation confirmation or an explanation of why the cancellation could not be completed, along with your options at that point. We aim to reply within 1 business day.
Refund is issued
If the cancellation is confirmed, we process a full refund to your original payment method. The refund timeline depends on your card issuer or payment provider — typically 5 to 10 business days.
By phone: We do not process cancellations by phone. All cancellation requests must be submitted in writing to josh@themeowpicks.com so that there is a clear record of your request and our response. If you call +1 347-352-5552, we are happy to discuss your order, but the written request is still required to initiate the process.
Business hours: Our team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Requests received outside those hours are answered on the next business day. If your cancellation window is at risk of closing over a weekend or holiday, email us immediately and note the urgency — we monitor critical messages.
How long you have, and why.
We work with independent makers, most of whom begin preparing an order the moment payment is confirmed. The earlier you contact us, the more likely we are to stop the order before it reaches that point.
The "before dispatch" condition: Even within the 24-hour window, a cancellation is only possible if the order has not yet been handed to a carrier. Orders dispatched within the 24-hour window cannot be recalled once tracking has been generated. In those cases, you will need to wait for delivery and then follow our Refund Policy for a return.
Multi-item orders: If your order contains more than one item from different makers, each item ships independently. It is possible that some items can be cancelled while others have already been dispatched. We will tell you exactly which items are still eligible when you contact us.
Every category, explained separately.
Because each category we carry has its own maker, production model, and logistics chain, cancellation terms vary. The table below covers every product type on this site.
| Product Type | Examples | Cancellation Window | Notes |
|---|---|---|---|
| Standard lifestyle accessories | Bowls, litter, toys, travel bags, wearables, accessories | 24 hours / pre-dispatch | Full refund to original payment method once confirmed. |
| Technology products | Water fountains, smart litter boxes, automated feeders, other connected devices | 24 hours / pre-dispatch | If the item has already been assigned a tracking number, it cannot be cancelled. Follow the Refund Policy on delivery. |
| In-stock furniture | Cat beds, scratchers, wall perches available in standard configurations | 24 hours / pre-dispatch | Makers are notified promptly. Confirm immediately to maximize the chance of interception before packing begins. |
| Large or premium furniture | Full cat trees (including solid oak trees from Sophisticated Scratch), large wall-mounted climbing systems | Same day, before dispatch | These pieces often begin packing preparation within hours. Even a same-day cancellation may not be possible if packing has begun. Contact us at the moment you decide. |
| Made-to-order items | Any item produced to a chosen specification (basket size, finish, configuration) that is not held as standard stock | Not cancellable | Production begins immediately after payment. No cancellation is possible under any circumstances once payment is confirmed. |
| Final sale items | Items marked "Final Sale" or "No Returns" on the product page at the time of purchase | Not cancellable | These items are sold with explicit no-return, no-cancellation terms communicated before purchase. No exceptions apply. |
| Partner brand products | Products purchased through a partner's own website via a link from this site | Per partner's own policy | When you purchase from a partner's site, your contract is with that partner. Cancellations are governed by their terms. We are happy to help you find the right contact if needed. |
| Multi-item orders | Any order containing items from two or more independent makers | Per item, case by case | Each item in the order is assessed separately. Some may be cancellable while others are already in transit. We will confirm the status of each item individually. |
Your refund, step by step.
Once a cancellation is confirmed in writing by our team, we process the refund without delay. Here is exactly what happens and when to expect your money back.
Refund amount: A cancellation that is approved within the cancellation window results in a full refund of the amount you paid, including any shipping fees collected at checkout. No cancellation fee is charged by The Meow Picks.
Promotional orders: If a discount code was applied to your order, the refund reflects the amount you actually paid — not the original pre-discount price. Discount codes are not reinstated after a cancellation, but if the cancellation was due to a fault on our side, contact us and we will find a fair solution.
Partial cancellations: Where a multi-item order is partially cancelled — because some items are already in transit — the refund covers only the items successfully cancelled. Items that have shipped remain subject to our Refund Policy for returns.
If the cancellation is denied: If we are unable to cancel your order because it has already been dispatched, we will tell you so in writing and provide clear instructions for initiating a return on delivery, if the item qualifies. We do not leave you without options.
Once it has left the warehouse, the rules change.
If your order has been dispatched, the cancellation process is closed. You will need to accept delivery and follow our returns process instead.
We cannot intercept a parcel once it has been collected by a carrier and tracking has been generated. Attempting to refuse delivery does not guarantee you will receive a refund — in fact, an undelivered or refused parcel may incur return shipping costs, handling fees, and in some cases may not be eligible for a full refund, depending on the maker's terms.
The right course of action is: accept the delivery when it arrives, then contact us at josh@themeowpicks.com to begin a return under our Refund Policy. Our returns process is clear, and where an item is eligible, we will guide you through it.
Damaged or incorrect items on arrival: If an item arrives damaged, defective, or materially different from what was described on the product page, the rules are different — that is not a return situation, it is a fault situation. Contact us immediately with photos and your order number. We will arrange a resolution, which may include a replacement, repair, or full refund, with no return shipping cost to you.
Tracking your shipment: You can check the current status of your order at any time using the tracking link in your dispatch confirmation email, or by signing in to your account on themeowpicks.com. If you are unsure whether your order has shipped, write to us before attempting anything else.
Changing an order before it ships.
Modifications — changing an item, quantity, size, shipping address, or any other detail — follow the same rules as cancellations. They must be requested within 24 hours of placing the order, and before dispatch.
To request a modification, write to josh@themeowpicks.com with your order number and the exact change you need. We will check with the relevant maker and confirm whether the modification is possible in the time available.
Shipping address corrections: If you notice a mistake in your shipping address after placing an order, contact us immediately. Address corrections are easiest to make before dispatch. Once an order has been collected by a carrier, redirections may not be possible, and an undeliverable parcel returned to us may incur return shipping fees.
Size or variant changes: For items like cat trees that come in specific basket sizes or finish options, a variant change is treated as a cancellation and reorder. We cancel the original (if it is still in the cancellation window) and you place a new order with the correct option. We will guide you through this clearly.
Adding items to an existing order: We cannot add items to an order that has already been placed and paid for. To purchase additional items, place a separate order. If the two orders are from the same maker and have not yet shipped, contact us and we will try to arrange consolidated shipping to save on costs where the maker permits.
When we may cancel your order.
In limited and specific circumstances, Aesthi Technologies Inc. may cancel an order on our side. This is not something we do lightly, and it always comes with a full refund and a clear explanation.
We reserve the right to cancel an order in the following circumstances:
- Payment could not be verified or was declined. If payment authorization fails after checkout — including where a fraud check cannot be completed — we may cancel the order and notify you. You will receive a full refund of any amount charged.
- An item becomes unexpectedly unavailable. Despite our best efforts to maintain accurate stock information, an item may become unavailable after an order is placed — for example, because a maker ceases production of a specific variant. In this case, we cancel the affected item, refund it in full, and contact you about alternatives where they exist.
- A pricing error occurred. If a product was listed at an incorrect price due to a typographical or technical error, we reserve the right to cancel the order and refund the full amount charged. We will inform you clearly and promptly and give you the opportunity to re-order at the correct price.
- The order cannot be fulfilled due to maker circumstances. Circumstances outside our control — such as a maker being unable to fulfill due to force majeure, production failure, or supply disruption — may require us to cancel an order we cannot complete. A full refund is issued immediately.
- The order violates our Terms of Service. Orders placed in a manner that breaches our Terms of Service — including suspected fraudulent activity — may be cancelled. A full refund is issued for any amount charged.
In every case where we cancel an order, we notify you by email at the address used at checkout, explain the reason, and confirm the refund details. We aim to do this within 1 business day of identifying the issue. The refund follows the same timeline as a customer-initiated cancellation: typically 5 to 10 business days to appear in your account after we initiate it.
The U.S. laws that protect your purchase.
This policy does not limit any rights you hold under U.S. federal or state law. The frameworks below are specifically relevant to online purchases made from Aesthi Technologies Inc.
Your right to cancel when we cannot ship on time
If we cannot ship your order within the timeframe stated at checkout, we are required by federal law to notify you and give you the option to cancel for a full refund. If we fail to notify you and you do not consent to a delay, you may treat the order as cancelled and are entitled to a prompt refund. This right exists regardless of this cancellation policy.
Honest policy terms
The terms on this page are clear, complete, and not misleading. We do not use fine print to obscure your rights or create unexpected conditions. If any part of this policy is unclear, contact us before you purchase — we will explain it plainly.
Debit card refunds
If you paid by debit card, your bank is required to re-credit the funds within 5 business days of our refund instruction in most cases. If your bank has not processed the refund within 10 business days, contact us and we will assist you in following up.
Credit card disputes
If you paid by credit card and believe a charge is in error — including a charge for an order you cancelled and was confirmed cancelled by us — you have the right to dispute the charge with your card issuer. We cooperate fully with any chargeback process and provide written documentation of all confirmed cancellations.
California residents
Data collected in connection with your order — including cancellation requests — is handled in accordance with our Privacy Policy. California residents may request access to, correction of, or deletion of their personal information at any time.
State-level rights
Many U.S. states have consumer protection laws that provide rights beyond federal minimums — including specific cancellation and refund rights for online purchases. Nothing in this policy is intended to limit rights that apply to you by virtue of the state in which you reside. If you believe a state law gives you additional rights, contact us and we will work with you in good faith.
Full legal terms governing your purchase are set out in our Terms of Service. In the event of any conflict between this summary and those terms, the Terms of Service take precedence.
The questions we hear most often.
Every cancellation request goes directly to us.
There is no automated cancellation portal. Every request is read and handled by a person on our team. Write to us — we reply within 1 business day.