Our return & refund commitment

We sell curated furniture, connected technology, and everyday accessories for cats, sourced from independent makers we vet directly. If something you ordered from The Meow Picks does not work out — it does not fit your space, your cat ignores it, or it arrives damaged — you may request a return within 15 calendar days of the delivery date shown in your shipping confirmation email.

Once a return is received and inspected, approved refunds are issued to your original payment method within 10 business days. This policy is written specifically for the products we sell — it is not a generic template — and it works together with, not instead of, the rights you already hold under U.S. federal and state consumer protection law.

What qualifies for a return

To be eligible, an item generally needs to be in its original, resalable condition: unused, unassembled or reassembled back to its shipped state where reasonably possible, with all original parts, hardware, manuals, and packaging included. We understand you may need to open a box to inspect furniture or plug in a device to test it — that alone does not disqualify a return, provided the product itself has not been used, worn, or installed for regular household use.

• Furniture — cat trees, wall perches, beds, and scratchers may be returned if they have not been assembled for use, or, where assembly is required to test fit or function, can be safely disassembled and repackaged without damage.
• Technology — fountains, litter systems, and other connected devices may be returned unused and in original packaging. Devices that have been filled with water, connected to litter/waste, or physically installed cannot be resold and are handled under Section 08 (Damaged or Defective Items) instead, if the issue is a malfunction.
• Lifestyle items — carriers, bowls, wearables, and accessories may be returned unused, unwashed, and with any hygiene seal intact.

Items we cannot accept back

For hygiene, safety, and resale reasons, the following are final sale and cannot be returned or refunded unless they arrive damaged, defective, or materially different from what was ordered:

• Litter, disposable litter liners, and any consumable that has been opened.
• Wearables (collars, harnesses, apparel) that have been worn or show signs of use.
• Custom, made-to-order, or personalized furniture pieces ordered to specific dimensions, materials, or engravings.
• Items marked "Final Sale" or "Clearance" on the product page at the time of purchase.
• Gift cards.

Each product page states clearly whether an item falls into one of these categories before you complete your purchase.

How to start a return

Returns are not self-service through a portal at this time — you start every return by contacting our team directly, so a real person can confirm the fastest path for your specific item:

1. Email josh@themeowpicks.com or call +1 347-352-5552 within 15 days of delivery, with your order number and the reason for the return.
2. Our team confirms eligibility under Sections 02 and 03 above and sends you a Return Authorization along with return shipping instructions.
3. Pack the item securely, ideally in its original packaging, and ship it to the return address we provide. Please retain your carrier's tracking number until your refund is confirmed.

Live chat is also available on themeowpicks.com during business hours, and can point you to the right next step. We reply within 1 business day.

Who pays for return shipping

If the return is because of a change of mind, sizing, or fit — for example, a cat tree that is too large for the room you planned, or a bed your cat has simply ignored — return shipping is paid by the customer. For larger furniture shipped by freight, we will provide a quote for return freight before you ship, so there are no surprise costs.

If the return is because an item arrived damaged, defective, or different from what you ordered, return shipping is free and we cover the full cost, as set out in Section 08.

Inspection & approval

Once your return arrives at our fulfillment partner, it is inspected against the condition standards in Section 02, typically within 3 business days of receipt. We will email you to confirm whether the return is approved, partially approved (for example, if original packaging is missing and a restocking fee applies as described in Section 07), or declined, along with the reason. If a return is declined, we will offer to ship the item back to you at our cost.

Refund amount, method & timing

Approved refunds are issued to the original payment method used at checkout — the same card, PayPal, Shop Pay, Apple Pay, or Google Pay account — within 10 business days of your return being received and approved. Your bank or card issuer may take a few additional business days to post the funds to your statement.

You will be refunded the item price plus any sales tax charged on it. Original outbound shipping charges are refunded only when the return is due to our error or a damaged/defective item (Section 08); for change-of-mind returns, original outbound shipping is non-refundable.

If an item is returned without its original packaging, manuals, or hardware, and this measurably reduces its resale value, we may deduct a restocking fee of up to 15% of the item price from your refund. This fee, if applicable, is disclosed to you before your return is finalized — it is never applied without notice, consistent with restocking-fee disclosure requirements in states such as California and New York.

Damaged, defective, or incorrect items

If your order arrives damaged in transit, is missing parts, has a manufacturing defect, or is not what you ordered, contact us within 15 days of delivery with your order number and photos of the item and its packaging. There is no cost to you in this situation: we will arrange a prepaid return label (or, for freight furniture, a pickup) and offer a full refund or a free replacement, whichever you prefer.

Where a manufacturer's written warranty applies to a product — most commonly technology and furniture items — that warranty is stated on the product page and is honored through us as your point of contact, in addition to the rights you already hold under the Magnuson-Moss Warranty Act and applicable state law.

Cancelling an order

You may cancel an order for a full refund at no charge any time before it has shipped. Email or call us as soon as possible with your order number. Because made-to-order and custom furniture pieces begin production quickly, cancellation windows for those items may be shorter and are stated on the relevant product page at checkout. Once an order has shipped, it can no longer be cancelled — it can instead be returned under this policy once delivered.

Exchanges

We do not process direct swaps at checkout. If you would like a different size, color, or product, the simplest path is to return the original item under this policy and place a new order for the item you want — this way you are not waiting on inventory to be released before your new item ships. Our team is glad to help you find the right replacement and time both steps closely together where possible.

Late or missing refunds

If more than 10 business days have passed since we confirmed your refund by email and the funds have not appeared, first check with your bank or card issuer, since posting times vary. If you still cannot locate it, contact josh@themeowpicks.com with your order number and we will investigate with our payment processor directly.

Sale & clearance items

Items discounted through a site-wide promotion follow this same 15-day policy unless the product page states otherwise. Items specifically labeled "Final Sale" or "Clearance" on their product page are not eligible for return or refund, except where the item is damaged, defective, or not as described, in which case Section 08 applies regardless of sale status.

Your rights under federal and state law

This policy is designed to work alongside, and never to reduce, the consumer protections you already hold. It does not create a "cooling-off period" cancellation right for ordinary retail purchases, since federal and state cooling-off rules generally apply to door-to-door or in-home sales rather than online orders — but the following protections apply to every order regardless of which state you live in:

If any part of this policy conflicts with a mandatory right you hold under the law of your state, the law of your state controls, and the rest of this policy remains in effect.

Chargebacks & payment disputes

We would always rather resolve an issue directly than have you file a chargeback with your bank. If something about your order isn't right, please contact us first at josh@themeowpicks.com — most issues are resolved well within the 15-day window without needing a dispute at all. If a chargeback is filed for an order that was fulfilled and delivered as described, we will respond with delivery and communication records as part of that process.

Contact us about a return

Every return starts with a real person on our team. Reach us any of the following ways and we will reply within 1 business day.

This Return & Refund Policy should be read together with our Shipping Policy, Terms of Service, Privacy Policy, and Legal Notice. Where any conflict exists between this summary and those documents, the more specific policy governs.