Frequently Asked Questions

We are a small, curated shop for cats. We gather design-led, well-made pieces from independent makers around the world, and carry only a short, considered edit of them, chosen one at a time. There is more on our About page.

Yes. The Meow Picks is cat-only, from the furniture to the smallest accessory. It is the whole point of the shop.

From independent makers around the world. Some are close to home, others are studios abroad whose work most shops never reach. Finding the best of it and bringing it to cat homes across the United States is much of what we do.

We keep the list short on purpose, and hold everything to the same standard: made to last, right for the cat, and worth keeping. Our How We Choose page explains it in full.

We ship within the United States only. At checkout you will see the shipping options and cost for your address.

Both are worked out and shown at checkout, since they depend on the item. Domestic pieces often arrive quickly; pieces from an overseas maker, or larger furniture, take longer. Our Orders & Shipping page has the detail.

Only on pieces that ship from an overseas maker, and even then there is nothing extra for you to pay: any import duties and taxes on those items are already included in the shipping price shown at checkout. Pieces from US makers carry no duties. Either way, the price you see at checkout is the price you pay.

Because we carry many independent makers, an order with pieces from more than one of them ships separately, often on different days, each parcel with its own tracking.

If you need to change or cancel an order, write to us as soon as possible. Changes can only be made within 24 hours of ordering, or before the order ships, whichever comes first. After that we are usually unable to make a change, and a new order is the simplest fix.

We email you a tracking link once a parcel ships. You can also find your orders at any time by signing in to your account.

You will see the available options at checkout, including major cards. Everything is handled securely through our checkout.

Delivery times are estimates, and at busy times or over holidays some orders run a little slow. If yours is well past the estimate, write to us with your order number and we will chase it up.

As a general rule, most items can be returned within 15 days of delivery, unused and in their original packaging. Because pieces come from different makers, some set a shorter window and a few do not accept returns, which we note on the product. See Returns & Refunds for the full policy.

Always contact us first. A return has to be arranged through us, and nothing should be sent back before you have our instructions. Write to us with your order number and we will take it from there.

No. The cost of a return varies and depends on the maker, and we will tell you what to expect before you send anything back.

Not as a rule. The simplest way to get something different is to return the original, if it is eligible, and place a new order.

Once the maker has received and checked your return, we process the refund within 5 to 10 business days. From there it usually takes a few more business days to appear, depending on your bank or card provider.

Get in touch as soon as you can, ideally with a photo or two. We will look into it with the maker and, depending on the case, put it right with a replacement, a repair, or a refund.

Quite possibly. We are always looking for makers of good, well-built things. Our Partnership page explains how working together tends to go.