Shipping overview

The Meow Picks curates cat furniture, technology, and lifestyle products from independent studios and manufacturers we source both domestically and internationally. Regardless of where a piece is made, every order is fulfilled from within the United States and shipped exclusively to addresses within the United States — we do not currently ship internationally, and we do not accept orders billed or delivered outside the U.S.

Because our catalog spans lightweight accessories, connected technology, and large freight-shipped furniture, shipping timelines and costs vary by product. This page sets out exactly how that works for every category we sell.

Order cut-off & processing time

Orders placed before 5:00 PM Eastern Time, Monday through Friday, begin processing the same business day. Orders placed after 5:00 PM ET, or on a weekend or federal holiday, begin processing the next business day.

Processing time is 3–6 business days. This is the time our fulfillment partners and independent makers need to pick, quality-check, and pack your order before it is handed to a carrier — it is separate from, and in addition to, the transit time in Section 03. Made-to-order or custom furniture pieces may carry a longer processing time, which is stated clearly on the relevant product page before you check out.

Transit time & estimated delivery

Once your order leaves our fulfillment center, transit time is 7–9 business days to most addresses in the contiguous United States. Your total estimated delivery window is processing time plus transit time — typically 10–15 business days from order confirmation to arrival.

Larger furniture pieces shipped by freight carrier can run toward the longer end of this window and may require you to schedule a delivery appointment, which the freight carrier will contact you directly to arrange. Addresses in Alaska, Hawaii, and more remote regions of the contiguous U.S. should expect transit time toward the upper end of this range.

Shipping costs & how they're calculated

Shipping cost is weight-based and varies by order — it is calculated automatically at checkout once your cart and delivery address are known, before you are asked to pay. There is no flat shipping rate across the store, because a lightweight bowl and a solid-oak cat tree do not cost the same to ship.

The exact rate shown at checkout accounts for the combined weight of the items in your cart, their dimensions, and your delivery ZIP code. This figure is final and will not change after you complete payment, except in the rare case of an address correction described in Section 07.

Applicable state and local sales tax is calculated separately and shown as its own line item at checkout, alongside the shipping cost, before you confirm your order.

Shipping methods & carriers

We match the carrier to the product, not the other way around:

• Furniture (climb, perch, sleep, scratch) — larger pieces, such as multi-level cat trees, ship via national freight or white-glove parcel carriers suited to their size and weight.
• Technology (fountains, litter boxes, other technology) and lifestyle items (eat, litter, play, travel, wear, accessories) ship via standard national parcel carriers.

The specific carrier used for your order is confirmed in your shipping confirmation email, along with a tracking number.

Order tracking & shipping confirmation

As soon as your order is handed to a carrier, we email you a shipping confirmation with your tracking number and a link to follow its progress. If you placed your order as a registered customer, the same tracking information is available under Order History in your account at any time. If tracking has not updated within 2 business days of receiving your confirmation email, contact us and we will follow up with the carrier on your behalf.

Delivery address accuracy

Please double-check your shipping address before completing checkout — we begin processing quickly, so we can only guarantee an address change if you contact us within a few hours of placing your order, before your item enters fulfillment.

If a package is returned to us because of an incomplete or incorrect address supplied at checkout, we will contact you to arrange reshipment; a second shipping charge may apply. If a carrier marks a package as delivered but you cannot locate it, contact us within 7 days so we can open a trace with the carrier.

Sourcing vs. shipping — where your order actually comes from

We work with both domestic and international independent studios to curate what we sell, and a product page may credit a maker based outside the United States. This describes where a piece is designed or manufactured — it does not mean your order ships from outside the country.

Every order placed on themeowpicks.com is fulfilled from a location within the United States and shipped to you domestically, by a domestic carrier, with no customs forms, import duties, or international customs delays involved at any point.

Order cancellations & changes before shipment

You may cancel or amend an order at no charge any time before it has entered fulfillment — email or call us as soon as possible with your order number. Once an order has been picked and packed, we are usually unable to intercept it before it ships; in that case, our Return & Refund Policy applies once it arrives. Made-to-order furniture may have a shorter cancellation window, stated on its product page.

Delays, backorders & disruptions

Occasionally a piece runs low ahead of a maker's next production run. If any item in your order is backordered, we email you with a revised timeline before your order ships, and you may choose to wait, swap the item, or cancel that portion of your order for a full refund.

Severe weather, regional carrier disruptions, and public holidays can occasionally extend transit time beyond the 7–9 business day estimate in Section 03. These events are outside our control, but we will proactively update you if we become aware your delivery is affected.

Lost, stolen, or damaged in transit

If your tracking shows a package as lost, or it arrives visibly damaged, contact us within 15 days of the expected delivery date with your order number and, for damage, photos of the item and its packaging. There is no cost to you in this situation — we will file the claim with the carrier ourselves and send a free replacement or full refund, whichever you prefer, as set out in Section 08 of our Return & Refund Policy.

Sales tax

Because we ship exclusively within the United States, no customs duties, import fees, or international taxes apply to any order. Applicable state and local sales tax is calculated based on your delivery address and shown as a separate line item at checkout, before you confirm payment, in line with the tax laws of the state your order is shipped to.

Split shipments

If your order includes items from more than one maker, or combines a freight-shipped furniture piece with smaller lifestyle or technology items, it may arrive in more than one package, on different days, from different carriers. Each package is tracked separately, and you will receive a shipping confirmation for each one. Shipping cost shown at checkout already reflects this and is not charged more than once per order.

Shipping restrictions & your rights under federal law

We currently ship to residential and commercial street addresses within the 50 United States and the District of Columbia. Freight-shipped furniture cannot be delivered to a P.O. Box, and very large pieces may require a street address capable of receiving a freight delivery appointment; this is confirmed with you directly if it applies to your order.

If any part of this policy conflicts with a mandatory right you hold under the law of your state, the law of your state controls, and the rest of this policy remains in effect.

Contact us about shipping

Questions about a specific order, a delivery estimate, or a shipping charge — reach us any of the following ways and we will reply within 1 business day.

This Shipping Policy should be read together with our Return & Refund Policy, Terms, Privacy Policy, and Legal Notice. Where any conflict exists between this summary and those documents, the more specific policy governs.